Frequently Asked Questions.
01. What types of electrical products do you sell?
We offer a wide range of electrical and wiring goods, including:
- Electrical cables and wires
- Circuit breakers
- Electrical panels and switches
- Connectors and terminals
- Power strips and extension cords
- Electrical tape and insulation products
- Light bulbs and fixtures
- Battery packs and chargers
- Conduit and cable management systems
03. Can I buy in bulk or for commercial projects?
Yes, we offer bulk purchasing options for both contractors and businesses. Contact our customer service team for pricing and availability on large orders.
02. Delivery
When do I receive my order?
When placing the order, a day of delivery is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
04. How can I contact customer service?
You can reach our customer service team by calling [+233 24 428 2099], emailing [info@eastcardinal.com], or using the contact form on our website. Our team is available [24/7].